What you need to do is find out where they are coming from. Seems like we have decided the Virus scanner is doing it job.Īnd Newt and Tony have good advice. Mflynn has a slightly longer list of clean-up stuff to do but these are a good starting place. This list done on a monthly basis will tend to keep things running a bit better. start~run~sfc /scannow and reapply the latest SP after that is done. start~run~cmd and then chkdsk x: /r (where x: means do all drives/partitions) download, update, and run Spybot and get rid of all the pre-checked items it finds. download, update, and run Ad-aware 6.x and get rid of all it finds dump the cookies just in case there is a buggy one. dump temporary internet files and make sure the browser isn't set to store over maybe 100Mb of the things. Meanwhile I suggest the following and in this order would be good But you might want to set his system to delete them rather than stuff them in a quarantine folder.įor the rest, when you say his system is slow, do you just mean with internet stuff or that it runs slowly most/all of the time?Īnd specifics on the crashes would be nice. Scan shows clean because there was never an infection but just a file with a viral payload trying to infect him but blocked before it could start.Īny virus files placed in quarantine by Norton won't show on a later scan. His AV program is doing just what it is supposed to. He runs a complete scan and is "clear ", then later gets another message with another virus that has been detected and quarantined. "He receives a warning on an almost daily basis that a virus has been found and quarantined. Can you suggest what might be happening and how to fix it? PLEASE!!! as he calls me to fix the problems and I've been unable to do anything to help him. He connects to the internet with SBC Yahoo DSL. He is running 256mb ram, I believe is on a Pentium 3 with 1.4 ghz, and is running Windows 2000 Professional. In addition to the virus notices, his system runs excrutiatingly slow. but then he continues to get the same messages. After researching the viruses on Symantec I try to remove the viruses according to their directions, but so far I have not found any of the files and registry keys that are "supposed" to be there. What I find is that although there are multiple files, most are infected with the same virus. I've gone in every week or so and tried to clean the system of these viruses. He receives a warning on an almost daily basis that a virus has been found and quarantined. He is running Norton System Works and has updated virus definitions weekly. I'm clueless when it comes to networking stuff, although I am fairly competent with computer stuff in general. My father owns a small business that is set up with a peer to peer network. It is obvious that most users of this site are very knowledgeable so I'm hoping I can get some reliable feedback. Hi, my name is Shannon and I'm not a regular on this site, but have been in and out over the last year or so.
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